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Your newly installed broadband equipment is waiting to be automatically configured.

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Level 1a

Hi, I get a internet connection problem.

My NBN service has been actived. The uni-d light of NBN connection box is orange and the internet light of router is green. However, when I tried to access to the internet , I received the following content"Your newly installed broadband equipment is waiting to be automatically configured."

The problem has been lasted 2 hours. What should I do now?

2 REPLIES 2
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Moderator

Hi @bigsteven23

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

We have also created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

Let us know should you require further assistance. 

 

 

Regards,

Ahra_G

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Level 1a

The problem has been solved. Thanks.