Welcome to TPG Community!
Based on the account, I've seen that the issue has been escalated to our Engineering Team for further investigation. If you can send your best contact number & your most convenient time to receive a call via private message, I can orgnise a call back to be made from their team.
I have modified your post since it contains your username.
We'll wait for your kind response.
Good day, roysbox721!
Upon checking the recent update, it appears that the technician has already attended the fault and replace a copper line in the exchange.
I've also ran remote tests and can see that there has been an improvement with the line speed and the connection has gone steady.
Should you still experience issues, please do let us know so we can inform our Engineering Team and have this checked again.