adsl

[Shawnparis]

I just want to confirm that I am being sent a new modem for ADSL, and that I have upgraded my plan to 59 Mbps, also that I am changing from the ADSL to NBN in the next few days thankyou also do I need to keep paying telstra for to keep the new NBN internet or can I stop paying them to keep the line active I think ADSL needs an actice phone line but NBN does not is that right?

[BasilDV]

Hi @Shawnparis

Welcome to the Community!

We'd like to check your account in order to provide information in regards to your queries.

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[Shawnparis]

my account name is xxxxxxxxi dont know my customer id i dont work at tpg, please answer my question

[Shawnparis]

my username is xxxxx

[Shawnparis]

my internet is 0.4 mpbs why is my internet so terrible i asked for it to be upgraded tp 59 mpbs this is unuseable and unacceptable and i cant get tpg on the phone please fix this and tell me what is happenning 

[Anonymous]

We tried to use your given username but it does not showing matching records on file, please send us a PM with the home phone number and complete address on file for reference.

How to send a PM? https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.

Note: We edited your post for the security purposes.

Regards,