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adsl2+ drop out every day same time

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Level 1c

Hi

recently i had my internet drop out every day at around 1:30 pm. i did the ioslation test.(disconnect everything,no device hook up with wifi).no chance.try to change the filter and use another modem,still not working. even i reset or reboot the modem still not working.it might back on after 30 min by itself,however the speed will drop to 2mbps(usually i have 8mbps).please check the line for faulty.

cheers

2 REPLIES 2
Moderator

Hi @kkkkli3,

 

Welcome to the community!

 

I would love to help and see what causes dropouts on your connection. I tried to use your community details to pull up the account unfortunately no match.

 

Feel free to drop me your account details (Username/Customer ID or Contact number on file).

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Regards,

Moderator

Hi @kkkkli3,

 

Sorry for delayed response. Thanks for sending me your details. I can see that this has been raised to our Engineering TEam and escalated to Telstra. Telstra have told us they have booked a technician to check your TPG service anytime between now and 11/Jan/2019. Your attendance is NOT required.

 

Let us know how it will go and should you require further assistance.

 

Cheers!