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can't access some sites even when using 8.8.8.8 as the DNS server

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Level 1

When I connect to TPG's ADSL network I can no longer access my businesses website 'myayce.com', but last week I could access it (the site has been around for 7 years).

 

If I change the DNS server from 203.12.160.36 to 8.8.8.8 - I get the same problem.  However, if I tether to my iPhone which uses Vodafone's network (DNS 172.20.10.1) I can access the server just fine.  Sadly, when tethering I get a Vodafone DNS server that's not accessible via the TPG network.

 

If I do an nslookup of myayce.com I get the IP address 120.150.76.112, but a traceroute of the IP address gives up after 30 odd hops.

 

Any ideas what is wrong?

2 REPLIES 2
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

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Moderator

Hi sdthomas,

Can you attached screenshots of traceroute of your website and tpg.com.au so i can investigate with Engineer. 

Have you reconfigured your modem after reset?  if you need help for reconfiguration then  let me know your modem model and brand name as well.

Regards

Jayeshp9.