Hi,
I submitted an account cancelation request as we are relocating overseas. I had re-confirmed with customer service prior to departure and there was a cancelation notification on my account login page, as well. The cancelation was for last week, but I was billed again this week for the next cycle.
Can you advise how best to proceed. Thanks for your support.
-Regards
(update - 1 business date later - resolved)
Thank you for the follow-up and update, very comprehensive. This process has been extremely smooth and it has been pleasantly surprising, honestly, probably one of the best customer experiences we have had. Thank you for your support, and we will definitely return as a customer once we return back to Australia.
