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Hi @yybs0404
Welcome to the Community!
It's very unfortunate that you have decided to cancel your account. It appears that you have already contacted us yesterday and that you were provided the steps to finalize your request. Your account will remain active until you send the email as discussed with you over the phone.
Regards,
Hi @yybs0404,
The E-mail address was sent to you via E-mail along with the instructions/template that you'll need to send.
We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.
Regards,
BasilDV