Hi my name is xxxxxxx.
my user name is cyz852
In using your internet service
in xxxxx, Brisbane city
I like to cancel this service because Im l already moved out of my house and Im going to leave soon. I already contact with call service and they told me going to send a document for cancellation, But I had nothing. I want to cancel quickly because I dont have enough time what can I do? Can you send again the document to my e-mail? firstname.lastname@example.org
**Post was edited for privacy reasons
As mentioned in your other thread (https://community.tpg.com.au/t5/Accounts-and-Billing/cancellation/m-p/32867#M2050), we have already tried the details you provided, but we can't pull up an exact match at all. If you're unsure of your customer ID/username, can you provide us instead the homephone number or contact number associated with the account?
Please send it via PM for your privacy and security.
For your reference: How do I private message (PM) in the community