cancellation of Internet

[cyz852]

Hi my name is xxxxxxx.

my user name is cyz852

In using your internet service 

in xxxxx, Brisbane city

I like to cancel this service because Im l already moved out of my house and Im going to leave soon.  I already contact with call service and they told me going to send a document for cancellation, But  I had nothing. I want to cancel quickly because I dont have enough time what can I do? Can you send again the document to my e-mail? xxxxxx@naver.com

Thank you

**Post was edited for privacy reasons

[Will]

Hi @cyz852 

As mentioned in your other thread (https://community.tpg.com.au/t5/Accounts-and-Billing/cancellation/m-p/32867#M2050), we have already tried the details you provided, but we can't pull up an exact match at all. If you're unsure of your customer ID/username, can you provide us instead the homephone number or contact number associated with the account?

Please send it via PM for your privacy and security.

For your reference: How do I private message (PM) in the community

Regards,