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cancellation of my NBN service

Level 3

I wish to cancel my current FTTN NBN and Voip service.

Please advise the procedure for doing this


Hi jovialnz


We regret to know that you wish to discontinue the service. 


I will have someone from our Accounts Team to contact you so they can assist and advise you of the process. 


Kindly let us know of your most convenient time to receive a call so I can organise a contact to be made.



Thank you. 


Good day, jovialnz.


I understand that you have spoken already to one of our Accounts Specialist and has been assisted with your request. An email has been sent as well in which you can directly send a reply should you have further queries or requires assistance. 



Thank you.