cannot access vk.com

[youncmah]

Hello,

what is the solution for this problem? Is vk.com blocked on tpg?

Thanks.

[Riezl]

Hi @youncmah , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and arrange one of our technical specialists to contact you for assistance.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[CD1]

The vk.com website is blocked by TPG at DNS level and TPG is refusing to unblock it.

VK.com is accessible through other ISP's such as Optus, Vodafone and Telstra/Belong so you can transfer your internet services to them.

Another option is to use VK.com app on Android or Apple iOS devices.

Perhaps you can also try VPN (not tested). Hope this helps.

[youncmah]

Almost a year. Problem still not resolved.  Unbelivable!  

my temporary solution is hotspotting via my mobile phone.

[BasilDV]

Hi @youncmah

We were waiting for your account details for us to assist you with this issue, but we did not receive any.

You may also try the article that we've created here: Troubleshooting Browsing Issues on Specific Webpages

Once done and still not able to access the website, please send me a PM with your TPG account details.

BasilDV

[youncmah · Accepted solution]

Thank you very much for the prompt reply.

My problem resolved! 

Following the link of your article, the issue was DNS setting as suggested in article as a possible cause. I added DNS addresses 8.8.8.8 and 8.8.8.4, and all vk.com is accessible now.

Thanks again, much appreciate the helps.

Cheers!

[BasilDV]

Glad that it resolved your issue @youncmah.

Let us know if you need further assistance.

BasilDV