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cannot setup email in Office 365

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Level 1a

Hi there, 

I have selected to set up the mail in office 365 manually (the auto setup is not working - keep prompting me to enter my username and password). I have selected to POP account setting but still failed. I have enclosed the POP setting I have configured and also the error message that I got. Please help. Thanks

3 REPLIES 3
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Moderator

Hello yuhmin,

Thank you for your message and for being a part of the TPG Community.

I have attached a couple of links for you that may resolve your Email problem.

If you still have problems please let me know.

Regards

PeterW

https://community.tpg.com.au/t5/Broadband-Internet/Setting-Up-TPG-Email-for-Microsoft-Outlook-2016/m...

https://link.tpg.com.au/GELXPk

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Level 1a

Hi Peter W,

 

Thank you for the link. I have followed the steps in your first link but still not working. This time the error message is cannot connect to the outcoming (SMTP) server using the specified encryption method (enclosed). 

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Moderator

Hi @yuhmin , thanks for getting back to us. We'd like to look into this and help with the resolution. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

Please also include the email address you're trying to set up.

 

To send a PM, please refer to this link: How do I private message (PM) in the community