Hi I have been having issues with my NBN 100/40 this week. I have raised this in ticket 10610886 and since I didn't experience the issue last night I thought it might have been fixed until it started again today.
Basically I get random disconnects and my speeds tank. I normally get around 87-93/33 but this drops to about 50/0.5 at its lowest and maybe 80/2 at best with lots of fluctuation on the speedtest. It seemed to be mostly happening at peak times between 6-10 and usually resolved at 11pm without having to do anything. It just started again this morning which is why I'm posting now.
I have tried a wired isolation test with my normal router (Asus RT-AC88U running Merlin) as well as my TPG supplied Archer router and the issues happens with both of them. Power cycling usually gets me reconnected but doesn't fix the speeds and the droput usually recurs.
Edited to attach latest speedtest
Someone from engineering contacted me and I'm waiting to here from NBN about a time to come check the line. I dunno if this helps figure out what is happening but it seems everytime the issue happens my WAN IP seems to change
Thanks I have sent the PM. I don't think its going to be a line issue otherwise I wouldn't be able to get 90/33 for a few hours straight. It starts and DL speeds go all over the place, UL speeds tank and my TPG IP changes heaps.
I even went down to the basement and checked no one had messed with the cabling and cable TV filter for my apartment.
Thanks for the details. We can see that our Engineering Team raised the issue to NBN Co. and waiting for the reserved appointment to be booked. You'll receive further updates through SMS or phone call as soon as the technician appointment has been booked.