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Setting Up TPG Email for Microsoft Outlook 2016

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Moderator

How to Set up your TPG Email in Microsoft Outlook 2016

 

Before doing the set up, make sure you have your account User name and password. Otherwise contact our Help desk technical support to provide the information.

 

Step 1. On the upper left corner of the screen kindly click the “File and then click on Add account”

 

 

 

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Step 2. Enter your TPG email address. Click on Advance options and make sure there's a tick on “Let me set up my account manually”. Click “connect” to continue the set up.

 

 

 

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Step 3. In Advance set up, Select the type of email address you want to set up. For most TPG Customer use POP unless you have subscribe for an iMap.

 

 

 

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Step 4. Picture below is an example settings for a POP Email.

 

 

 

4.jpg

 

Incoming mail server: mail.tpg.com.au

Incoming Port: 110

Make sure that both “This server requires encrypted connection (SSL/TLS) and

Require logon using secure password authentication (SPA)” are both not tick.

 

Outgoing mail server: mail.tpg.com.au

Outgoing Port: 25

Make sure that “Require logon using secure password authentication (SPA)” is not tick.

 

Once done, click “Next” to continue.

 

 

 

Step 5. Type your email password to secure your email account. And click “Connect” to continue.

 

 

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Step 6. Your email is now ready. Click “Done” to finish.

 

 

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Take Note: If you encounter any issues in setting up your email, kindly contact our help desk hotline on 13 14 23 and we'll be more than happy to assist you.

 

 

5 REPLIES 5
Level 1b

@JovemarL wrote:

How to Set up your TPG Email in Microsoft Outlook 2016

 

Before doing the set up, make sure you have your account User name and password. Otherwise contact our Help desk technical support to provide the information.

 

Step 1. On the upper left corner of the screen kindly click the “File and then click on Add account”

 

 

 

1.jpg

 

Step 2. Enter your TPG email address. Click on Advance options and make sure there's a tick on “Let me set up my account manually”. Click “connect” to continue the set up.

 

 

 

2.jpg

 

Step 3. In Advance set up, Select the type of email address you want to set up. For most TPG Customer use POP unless you have subscribe for an iMap.

 

 

 

3.jpg

 

 

Step 4. Picture below is an example settings for a POP Email.

 

 

 

4.jpg

 

Incoming mail server: mail.tpg.com.au

Incoming Port: 110

Make sure that both “This server requires encrypted connection (SSL/TLS) and

Require logon using secure password authentication (SPA)” are both not tick.

 

Outgoing mail server: mail.tpg.com.au

Outgoing Port: 25

Make sure that “Require logon using secure password authentication (SPA)” is not tick.

 

Once done, click “Next” to continue.

 

 

 

Step 5. Type your email password to secure your email account. And click “Connect” to continue.

 

 

5.jpg

 

Step 6. Your email is now ready. Click “Done” to finish.

 

 

6.jpg

I have tried this and it does not work, all night it sat waiting. There must be an easier solution.

When I rang support last night they had no idea.

 

 

Take Note: If you encounter any issues in setting up your email, kindly contact our help desk hotline on 13 14 23 and we'll be more than happy to assist you.

 

 


 

Moderator

Hi @Molly,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that you've contacted our Tech team yesterday to set your email client.

 

Based on the notes, the setup was successful and you were able to navigate through it.

 

May we know what happened and what error message did you received?

 

We'd like to analyze this further.

 

Regards,

BasilDV

Level 1b

I did not receive an error message the circle just kept going. I have successfuly linked my gmail account, its just tpg that is not being recognised by outlook.

 

Moderator

Hi @Molly,

 

We will arrange a call from our Tech team to check on this further.

 

Please send me a PM with your preferred time and best number to be contacted.

 

Regards,

BasilDV

Moderator

Hi @Molly

 

Thanks for providing your contact details via email.

 

As noted in our reply, please expect a call from a Sr Technician today between 7-8PM QLD.

 

Regards,