Hi @pallantdavies ,
Welcome to the community!
Thanks for raising this to us. Does it gives you an error message? If so, please post the screenshot of the error message on this thread.
I was able to locate your account using your community details, we'll also check this with our postmaster for further investigation.
Thanks for the additional details.
Please change your TPG password and update to your email client password after 30mins. It is possible that the account is blocked. Also, change the outgoing port number to 587.
Let us know how it will go.
Thanks for the additional details. We'll raise this to our Post Master, we'll provide an update on this thread when it becomes available. We apologise for any inconvenience.
Thanks for the additional details. We'd like to confirm if the laptop/pc is connected to TPG network, if in the event that you're using a laptop and connected to a different ISP, the outgoing server should be changed based on the ISP's outgoing email sever.