change the holder name of the account

[aceliumin]

Hi Sir or Madam,

Would you tell me why the account holder's name is not changed after the application form has been submitted to Telistra twice? 

Sally

[aceliumin]

Hi Sir or Madam,

Would you tell me why the account holder's name is not changed after the application form has been submitted to Telistra twice (last year 2018 and this year 2019)? 

The account name before is Mingzhe Cai, Account number xxxxxxxxxxxxxxx. New account name is Min LIU.

My Email is xxxxxxxxx@hotmail.com  Because I have not received bill, I can not pay the bill on time. It is big trouble for me.Please help me in urgent.

Sally (Min LIU)

[BasilDV]

Hi @aceliumin,

Welcome to TPG Community!

We've edited the post as it contains your personal details which may compromise your account security. Please avoid posting such info on a public thread.

We just need to clarify, do you have an account with us or with Telstra?

We tried to locate an account under your E-mail address was able to locate multiple accounts.

Please shoot me a private message of the provisioned address or TPG username of the concerned account.

Kind regards,

BasilDV