TPG Community

Ask, answer and talk about our products

changed phone number

Level 1

i plan on changing my home phone number (tired of scammers, telemarketers), once I do and notify TPG how long will it take to regain my internet connection?

3 REPLIES 3
Moderator

Hi @45banksia,

 

Welcome to TPG Community!

 

We were able to locate your account and it seems that you're subscribed to our internet only plan. If you would like to change your home phone number, you need to contact your phone provider to process it for you.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV

Level 1

i plan on contacting my phone provider to change my home phone number. Once I do that and notify TPG of the changed number how long will it take for my internet to be operational?

Highlighted
Moderator

Hi @45banksia,

 

Once the new phone number is active with your phone provider, the re-connection of the internet service may take 3 to 5 working days.

 

You need to contact our Customer service directly on 1300 993 011 or 13 14 23 Option 3 + 1, if you are going to process the re-connection.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV