compensation?????????

[malmal38]

i recently saw on the news  that tpg was order to pay compesation to it members i have been here since 2019  i think it said tpg was suppose to contact its customer i have not been contacted  how is this compo suppose to work will i ne3ed to swicth plans how does it even work i tryed contacting tpg but so far i have been ingored  not very good consedering i succsfull payed my contact with them ?

[ryanbedwards]

Also interested in this. Mine just flat doesn't work anymore, while still getting the regular monthly plan deductions taken. 

Found this update on the ACCC website a few weeks ago:

https://www.accc.gov.au/media-release/telcos-to-pay-a-total-of-335-million-for-misleading-statements... 

Although, it seems like this is hardly the first time 

https://www.accc.gov.au/media-release/tpg-to-compensate-customers-for-slow-nbn-speeds

At this stage, I'd be happy to just not have to hotspot from my phone for everything when at home. 

[malmal38]

app ppl were suppose to be emailed i never was  it started in 2018 and cont throught to 2019  to today many have app got payed 

[malmal38]

well app i just got told i wasetn effected even but i had a plan during those times that makes no sense 6tpg is basicly saaying potota potata  ur still our customer so why would we pay u compo  very bad and sad  consdering i been there customer ner 4 years .................

[malmal38]

think im just gonna leave no im not happy everyone else got compo now tpg is just plain ingoring me guess that is how they treat a customer of 4 years no live chat no support nutten this commuinty page is useess as ** on abull mods respond only to what they wanna reply to ?