constant dropouts

[forrestera]

Hi there - we are encountering regular dropouts with our service.  We have checked for outages with TPG and NBN and nothing related to our area.  Please help as this has become very frustrating.

Thanks

[David_M]

Hi @forrestera 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[forrestera]

appreciate your help.  I'll download the app for future reference.

[David_M]

Hi @forrestera 

I have created a fault ticket for our engineers, and someone should call you within 24-48hrs.

I have PMed you your fault reference number.

Thanks,

David_M

[forrestera]

Thanks - I'll await their call.

[forrestera]

The NBN tech literally left 45 mins ago and the internet has dropped out. AGAIN.

[forrestera]

Hi David,

We noted our first dropout 45mins after NBN tech left. It’s back up now, however I will let you know if it continues.

[David_M]

Hi @forrestera 

Thats great top hear!

Glad we could help.

Regards,

David_M

[forrestera]

Hi, we are experiencing drop outs again, and extremely slow connection when it is connected.  Can you please assist?

[David_M]

Hi @forrestera 

I will have another look for you.

Thanks,