constant dropouts

forrestera
Level 2

Hi there - we are encountering regular dropouts with our service.  We have checked for outages with TPG and NBN and nothing related to our area.  Please help as this has become very frustrating.

 

Thanks

11 REPLIES 11
David_M
Moderator

Hi @forrestera 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

forrestera
Level 2

appreciate your help.  I'll download the app for future reference.

 

David_M
Moderator

Hi @forrestera 

 

I have created a fault ticket for our engineers, and someone should call you within 24-48hrs.

I have PMed you your fault reference number.

 

Thanks,

David_M

forrestera
Level 2

Thanks - I'll await their call.

forrestera
Level 2
The NBN tech literally left 45 mins ago and the internet has dropped out. AGAIN.
forrestera
Level 2
Hi David,

We noted our first dropout 45mins after NBN tech left. It’s back up now, however I will let you know if it continues.
David_M
Moderator

Hi @forrestera 

 

Thats great top hear!

Glad we could help.

 

Regards,

David_M

forrestera
Level 2

Hi, we are experiencing drop outs again, and extremely slow connection when it is connected.  Can you please assist?

David_M
Moderator

Hi @forrestera 

 

I will have another look for you.

 

Thanks,