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i am having dropouts like you wouldnt believe - every few minutes for weeks on end
i look at the other complaints nearly all dropouts
management at tpg need to seriously address this problem
it makes running a business almost impossible and causing losses in the thousands
what do the say - switch router off and on
it comes back but within minutes drops out
the only consistency tpg have is taking your money at the end of the month
are they ramping back to increase profits or is it the FTTN old copper pipes which nbn and tpg do nothing
Hi @mheffern01 . When you have a dropout, what happens to the DSL and Internet lights on the router?
Does the connection ever recover by itself, or do you have to restart the router?
If it can recover by itself, when connection is running, note down the router's wan ip address. After the next dropout recovers, check the wan ip address to see if it changed.
Thanks for raising this to us, we'd love to help get to the bottom of this. To better understand what causing dropouts to the service, send us a Private Message with your account details (Username/Customer ID together with the address on file).
On the other hand, please understand that TPG do not have control with the NBN roll out as it is determined by NBN Co and mandated by the Australian Government
How to send a Private Message? Click here.
Regards,
i am having dropouts like you wouldnt believe - every few minutes for weeks on end
i look at the other complaints nearly all dropouts
management at tpg need to seriously address this problem
it makes running a business almost impossible and causing losses in the thousands
what do the say - switch router off and on
it comes back but within minutes drops out
the only consistency tpg have is taking your money at the end of the month
are they ramping back to increase profits or is it the FTTN old copper pipes which nbn and tpg do nothing