email sending

[michael1]

I can receive emails but suddenly I cannot send or reply to emails.  The error message I receive using Windows live is as follows :

Server Error: 535

Server Response: 535 5.7.8 [TPG-A02] Authentication denied. User sobb@tpg.com.au is banned from using SMTP AUTH due to previous abuse

Server: 'mail.tpg.com.au'

Windows Live Mail Error ID: 0x800CCC78

Protocol: SMTP

Port: 587

Secure(SSL): No

What can I do since none of m emails have been abusive since I only communicate with people of my family or organsations.  A scan done immediately before I started to log on to my emails reported  no problems. Thanks.

[Rica_R]

Hi @michael1,

It looks like the server marked your account as spam, which is why it is banned.

Have you tried sending out emails via Post Office?

Try to check these step-by-step troubleshooting on this article that we made, Cannot Send Email Rejected by the Server/Banned from using SMTP.

Let us know how it will go.