email - user unknown - TPG Community

Hello,

Yesterday someone tried to email me at my tpg email address using gmail and was advised that the email was not sent:

The response from the remote server was:

550 5.1.1 <xxxx@tpg.com.au>... User unknown

This morning he successfully forwarded the failed email.

Anyone has any idea what could have gone wrong? (I have replaced my username with xxxx.)

Regards,

Robert

4 REPLIES 4

My regular correspondent got the same thing yesterday. The problem is not continuous. There is an ongoing fault with TPGs email system. Several of us have raised it on Whirlpool. I posted here about it and that post was mysteriously lost!

Hi @alanguide, we'd like to know if you are still having issues.

We have also replied to your post located here:

https://community.tpg.com.au/t5/Broadband-Internet/Mailserver-intermittent/m-p/22459#M9150

Let us know if we can be of any assistance. Thank you.

Hi @drbob, the email issue has been sorted. If you're still having difficulties, please let us know. Thank you.

I'll raise the issue again should I experience more email difficulties.

Thank you.

Regards,

Robert