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email - user unknown

Level 4

Hello,

Yesterday someone tried to email me at my tpg email address using gmail and was advised that the email was not sent:

 

The response from the remote server was:

550 5.1.1 <xxxx@tpg.com.au>... User unknown

 

This morning he successfully forwarded the failed email.

Anyone has any idea what could have gone wrong? (I have replaced my username with xxxx.)

Regards,

Robert

 

4 REPLIES 4
Highlighted
Level 3

My regular correspondent got the same thing yesterday. The problem is not continuous. There is an ongoing fault with TPGs email system. Several of us have raised it on Whirlpool. I posted here about it and that post was mysteriously lost!

Moderator

Hi @alanguide, we'd like to know if you are still having issues.

 

We have also replied to your post located here:

 

https://community.tpg.com.au/t5/Broadband-Internet/Mailserver-intermittent/m-p/22459#M9150

 

Let us know if we can be of any assistance. Thank you.

Moderator

Hi @drbob, the email issue has been sorted. If you're still having difficulties, please let us know. Thank you.

Level 4

I'll raise the issue again should I experience more email difficulties.

Thank you.

Regards,

Robert