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frequent internet disconnects

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Level 1a

Hello,

I've recently moved into a new house and am currently paying for the highest speed unlimited data broadband package although there have been issues. Randomly throughout the day the internet will stop working (not disconnect) where on my PC when it says no internet when connected to my network. This happens frequently during peak times and occasionally during the day, when it disconnects it will reconnect in ~2 minutes.

 

As for the latency to online game servers, it is most of the time around 200ms to Australian servers, occasionally its around 40ms (where it's supposed to be). Does anybody have any solutions to this, I was contemplating just buying a new modem to see if that fixes the issue but thought I'd check here first.

 

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1 ACCEPTED SOLUTION

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Moderator

Hi @gutedaqi ,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

If the issue is particular with the Wi-Fi, we have also created these articles that may help address the concerns raised:

Feel free to search community for help or contact us and we'd be glad to assist you.

View solution in original post

1 REPLY 1
Highlighted
Moderator

Hi @gutedaqi ,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

If the issue is particular with the Wi-Fi, we have also created these articles that may help address the concerns raised:

Feel free to search community for help or contact us and we'd be glad to assist you.

View solution in original post