Welcome to the community!
Thanks for reaching out. You may request a financial hardship online, you simply need to fill up the following details available on this link and our team will contact you once the assessment is done.
For more information about TPG's financial hardship support, you may visit this link, https://www.tpg.com.au/terms_conditions/financialhardship.
Let us know should you require further assistance.
from davesyd3, would like to apply for financial hardship- time to pay. i can pay in 3 days, 30oct. thanks dave