high ping

[Jaidyn1996]

Hello, 

I am experiencing higher than usual ping this is starting to become a regular occurance with TPG and starting to look at differnt ISP's

I live in Darwin and usually get +50 ping most of the day but every so often it sky rockets to 200+ 

is there something with wrong with my account I've restarted the router a billion times

really starting to get over it.

[BasilDV]

Hi @Jaidyn1996

Is the issue time specific? If yes, when does it usually start?

Are you using a WiFi or a Wired connection?

Aside from rebooting the modem/router, what other troubleshooting or tests have you done so far?

Flick me a PM with your TPG username or customer ID number for us to test the line.

BasilDV

[nelsontio1112]

How can i contact network engineer to check my internet ping?

Cause it always at 90+ ping...

[Shane]

We got you, @nelsontio1112.

Let us check the status of connection and see what causing this high latency.

Could you send us a PM with your details ( How do I private message (PM) in the community )

Regards,

How can i contact network engineer to check my internet ping?

Cause it always at 90+ ping...