high ping

Jaidyn1996
Level 2

Hello, 

I am experiencing higher than usual ping this is starting to become a regular occurance with TPG and starting to look at differnt ISP's

I live in Darwin and usually get +50 ping most of the day but every so often it sky rockets to 200+ 

is there something with wrong with my account I've restarted the router a billion times

really starting to get over it.

 

3 REPLIES 3
BasilDV
Moderator

Hi @Jaidyn1996

 

Is the issue time specific? If yes, when does it usually start?

 

Are you using a WiFi or a Wired connection?

 

Aside from rebooting the modem/router, what other troubleshooting or tests have you done so far?

 

Flick me a PM with your TPG username or customer ID number for us to test the line.

 

BasilDV

nelsontio1112
Level 2

How can i contact network engineer to check my internet ping?

 

Cause it always at 90+ ping...

Anonymous
Not applicable

We got you, @nelsontio1112.

Let us check the status of connection and see what causing this high latency.

Could you send us a PM with your details ( How do I private message (PM) in the community )

 

Regards,

 

How can i contact network engineer to check my internet ping?

 

Cause it always at 90+ ping...