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NBN Static IP - Residential

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Level 1a
Hello,

Just wanted to know if TPG have updated their residential NBN plans to include a static IP Address?

Thank you
1 ACCEPTED SOLUTION

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Moderator

Hi @Sbahgat 

 

Welcome to the Community!

 

At this time, we provide Dynamic IP addresses only for our Residential NBN plans. If you're interested in getting an NBN plan with Static IP address, you may consider our Business plans instead.

 

Regards,

View solution in original post

8 REPLIES 8
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Moderator

Hi @Sbahgat 

 

Welcome to the Community!

 

At this time, we provide Dynamic IP addresses only for our Residential NBN plans. If you're interested in getting an NBN plan with Static IP address, you may consider our Business plans instead.

 

Regards,

View solution in original post

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Level 1a
Thank you so much!
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Level 2

I have only recently had the NBN rolled out in my area and was surprised that my IP was dynamic. I kept thinking I must call TPG and get them to fix that but kept forgetting and only remembered tonight which is what brought me to the forum.

 

Imagine my shock to find the dynamic IP is not a mistake. but is TPG policy. This is awful. I think you need to listen to the customers and re-think this decision. And stop this money-grabbing talk of "you can join a business plan". You've also lessened the features available on the useless echoing home phone line by splitting coverage of calls to mobile OR calls to international unless we pay $20 to get both.  

 

Please bring back the static IP for residential customers. Many of us have been loyal to you for years, recommended you to friends and family for years, thereby allowing you to become one of the most successful ISPs in Australia. What about repaying some of that loyalty and giving us back what we had for the last 18 years?

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Moderator

Hi @Michellette

 

We welcome all feedback as hearing from our customers is the best way we can improve our business.

 

Currently, the Static IP address is available on our TPG NBN Business plan.

 

Any updates with our NBN plans will be posted on our website.

 

Regards,

BasilDV

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Level 2

Thanks Basil

 

You have been getting this feedback about static IP on residential plans for over two years. How much longer do you need before you respond to customer feedback?

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Level 1a

We have TPG's residential FTTB.  We need a Static IP Address.  We cannot get the NBN as TPG has blocked it.  Can I get a Business TPG line or we can't get that either.  Other than moving offices is there a way we can get a Static IP address?

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Moderator

Hi @paulansell,

 

Welcome to TPG Community!

 

We have tried to locate your TPG account using your community details, but we were unable to find a match.

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Level 2

So what is the point of looking for feedback if you don't act on it. With so many of us working from home it is critical that static IPs are made available.