TPG Community

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how to cancel my nbn plan?

Level 1c

Hi,

I don't wanna use this NBN service next month and how can I cancel it?

I bought this plan of $69.99 with no lock-in contract, but I can't find the link to cancel it. Because I wanna back to my country next month. 

Thank you for that.

9 REPLIES 9
Moderator

Hi @cc88226028, we're sorry to know that you'd like to cancel the service.

 

We'd like to arrange an account specialist to contact you to address this concern.

 

We have located an account using your community details, but we'd like to make sure that we got the right one. Please PM us your TPG customer ID, username and address together with your best contact number and most convenient time to receive a call.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

Moderator

Thanks for providing the account details via PM, @cc88226028.

 

We have arranged an account specialist to contact you between 11AM to 2PM NSW today.

Moderator

Hi @cc88226028,

 

We've seen that our Account Officers has sent you an email regarding your cancellation request. 

 

Please reply to the said email to progress with the request. 

 

We hope to have the opportunity to provide you a better experience in the future.

 

 

Level 1c
Hi, Jhoey.
I tried to send email through my email account, but I can't send it. Could I use other email account to send this email?
Thank you for that.
Moderator

May we know what kind of error do you encounter when your trying to send it? 

Level 1c
it returns the email back to me, I think my personal email account is Chinese email, so I can't send it, may I use other email account to send this email?
Moderator

Hi @cc88226028,

 

We're having difficulty receiving emails from the domain of your email address. Please use your TPG email account to send the message instead.

 

Regards,

Level 1c

May I use the Hotmail to send this email ?

thank you for that.

Highlighted
Moderator

Hi @cc88226028,

 

For this particular request, we will only honor the emails that come from your contact email address or the TPG email account. If you don't want to use your TPG email address, you may first update your contact email address on file so you can use your Hotmail account.

 

For your reference: Update your Contact Details

 

Regards,