I don't wanna use this NBN service next month and how can I cancel it?
I bought this plan of $69.99 with no lock-in contract, but I can't find the link to cancel it. Because I wanna back to my country next month.
Thank you for that.
Hi @cc88226028, we're sorry to know that you'd like to cancel the service.
We'd like to arrange an account specialist to contact you to address this concern.
We have located an account using your community details, but we'd like to make sure that we got the right one. Please PM us your TPG customer ID, username and address together with your best contact number and most convenient time to receive a call.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
We've seen that our Account Officers has sent you an email regarding your cancellation request.
Please reply to the said email to progress with the request.
We hope to have the opportunity to provide you a better experience in the future.
For this particular request, we will only honor the emails that come from your contact email address or the TPG email account. If you don't want to use your TPG email address, you may first update your contact email address on file so you can use your Hotmail account.
For your reference: Update your Contact Details