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how to cancel my nbn plan?

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Level 1b
Level 1b

I want to cancel my NBN

 

thanks

by Jie Ke

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Moderator

Hi @Je

 

We regret to hear that you've decided to discontinue your service with us.

 

We'll arrange a call from our Accounts team to discuss the process and make sure that the request is coming from the account holder.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How do I private message (PM) in the community

 

BasilDV

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Moderator

Hi @Je

 

Thanks for providing your contact details via PM.

 

It appears that you've spoken to our Accounts Team earlier regarding your request. Unfortunately, the call got disconnected while being transferred to an Escalations Officer. A callback attempt was made, but they were unable to reach you.

 

Let us know when you're amenable for a call back so we can have an Escalations Officer to contact you.

 

Regards,

Will