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i got disconnect in few min ago this is the third time i got disconnect

Level 2

last night i got a same problem and i used windows internet troubleshooting and it said u have to shut ur modem down for 10s and restart then should fix it, it never happend before, can u guys check that for me?


Hi @ImDying 


For customers experiencing any issues with their ADSL and NBN service, we recommend the best thing to do first is check if there's an outage on the network.


We have created this article that can guide you on How to Check for NBN Network Outage. Our Service status page is updated for ADSL and NBN outage.


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link :


We tried to search for your account using your community details to no avail. Please send me a PM with your TPG username or customer ID number if you need further assistance.