internet connection

[kidrok1963]

To whom it may concern
I spoke to a person today regarding my internet connection and she said that they need to send a technician out.....my concern is I haven't had internet for nearly a month now....how soon can the technician come to my place so I can be connected please?

[BasilDV]

Hi @kidrok1963,

Welcome to TPG Community!

We were able to locate your account using your community details and have seen that this is a new order.

You've ordered the ADSL2+ service on the 6th of March which is 8 days ago. The installation timeframe of ADSL2+ is 10 to 20 working days and the schedule for the technician visit is on the 15th of March between 8AM-12PM, which is within the given time frame.

Further updates will be provided via E-mail or SMS/Phone call.

Should you require further assistance, please let us know.

Kind regards,

BasilDV