No NBN internet connection Strathfield NSW 2135

[amyseohyun]

No NBN internet access NSW strathfield 2135 more than 15 hours since 08/03/2019 5pm

i reboot NBN modem and router several times.
I called TPG technical support twice 8.40pm and 9pm and hold more than 10mins and gave up.

this morning still not working

[amyseohyun]

I tried reset NBN device several times. but it doesnt work..
is there any outage in Strathfield NSW2135?

[amyseohyun]

This is 3rd day of no internet connection.
is there any help ?

[BasilDV]

Hi @amyseohyun,

Welcome to TPG Community!

We were able to locate your account using your community details and understand that you were able to speak with our Tech team.

The case was escalated to our Engineering team for further investigation. They will be in touch within 24 to 48 hours once an update is available.

Should you require further assistance, please let us know.

Kind regards,

BasilDV

[amyseohyun · Accepted solution]

Thank you TPG
i want to share my experience who are struggling due to no internet issue.


08032019 no internet connection
tried reboot, reset modem &router
1) left msg on tpg web
2) join community to post no internet issue
3) gave up after long waiting(10-15mins) on technical support call

09-10 032019
no internet
TPG replied on my web msg. it advised to try reset again.
followed instruction but couldnt fix.
replied with modem picture and ping test and tracert test result.

1) technical support call answered after 15mins waiting.
- ping test : loss ..
- tracert test : loss..
- requested to send email the result
2) TPG arranged tech to visit on tuesday 8am -12pm. it msged to ask to attend at that time. i replied "YES"

11032019
no internet
TPG text to confirm tomorrow appointment

12032019
8am. no visit.
but internet is "working" now.
while I wasnt sure if TPG engineer is testing or finished,
TPG texted appointment is cancelled.

thank you TPG.