internet down since last week

[liuyingfeiya]

internet down since last week. called techinch and they told me will call me back in 24 hrs but never call me back. called them again same anwer and never call me again. can you tell me what to do next? I will call telecommunication then.

[BasilDV]

Hi @liuyingfeiya

Welcome to the Community!

We were able to locate your account and learned that this case is being handled by our Engineers.

Since there's a fault within the ADSL line, a Telstra technician is required to resolve this.

Telstra has advised that their technician will check the service on or before 30 December 2021.

Let us know if you need further assistance.

BasilDV