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internet intermittently down every few hours.

jack_smith
Level 2

My NBN installation works fine, has been fine for years, now suddenly it keeps disconnecting fro mthe network and takes ages to reconnect.  I go in to the modem admin area and I see a globe with a cross, so it cant connect othe TPG network.  Username and password hasnt been changed and worked fine for years.  What do I do next?

 

 

2 REPLIES 2
david64
Master

Hi @jack_smith . What type of NBN connection do you have?
What model wifi router?

When disconnection occurs, any changes to the lights on router and NBN box (if you have one)?

Ahra_G
Moderator

Hi @jack_smith,

 

There are many types of dropouts that may interrupt your service. Send us a private message and we'd be glad to assist. 

 

-Ahra_G