internet intermittently down every few hours.

[jack_smith]

My NBN installation works fine, has been fine for years, now suddenly it keeps disconnecting fro mthe network and takes ages to reconnect.  I go in to the modem admin area and I see a globe with a cross, so it cant connect othe TPG network.  Username and password hasnt been changed and worked fine for years.  What do I do next?

[david64]

Hi @jack_smith . What type of NBN connection do you have?
What model wifi router?

When disconnection occurs, any changes to the lights on router and NBN box (if you have one)?

[Ahra_G]

Hi @jack_smith,

There are many types of dropouts that may interrupt your service. Send us a private message and we'd be glad to assist. 

-Ahra_G