TPG Community

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internet not working

Level 1

Its been 2 weeks now, the internet has been dropped out completely. I have reset the modem and turned it of and on and nothing.

Is there a connection problem? Or maybe a problem with the phone line? 





Hi @clareanddarran1 


Welcome to the Community!


Using your community details, I was able to check your account and run some tests. It appears that your modem is currently unable to detect any signal from the line itself. And though we're detecting a possible fault, we need to conduct additional tests to determine where the problem is coming from exactly. These tests are best done via the phone with our Technical Team. Can you send me a PM with your best contact number and preferred time for a call?


For your reference: How do I private message (PM) in the community




Hi @clareanddarran1, we'd like to make a follow up regarding your best contact number and most convenient time to receive a call for troubleshooting.


Please PM us your contact details. Thank you.