internet speed is not what I paid for

[BasilDV]

Hi @sonlam1932

Welcome to the Community!

For customers experiencing slow speed issue. We've created an article that may help you improve your connection.

Check it here:

• Slow speed issue

If you are using a WiFi connection:

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If the speed is still slow after performing the troubleshooting, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV