Hi @amandhillon,
Welcome to the Community!
I'm sorry to hear that you're experiencing an issue with your connection. We definitely want to get this resolved for you.
I've located your account using your Community and just ran remote tests.
Currently, the results does not show any physical fault on the line. There was also no reported outages yesterday in your area.
Are your devices connected via wireless?
I recommend that we have one of our technicians give you a call to resolve your issue as your service may be affected by other factors.
Please let us know your best time and contact number via PM so I can get a technician to call you.
For your reference, please see How do I private message (PM) in the community
Regards,
