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just got my 100mbps package NBN today NO IMPRESS WITH THE SPEED!!!

raychow88
Level 3
Level 3
‎24-05-2019 11:25 PM

CHeck the picture below

download 14mbps

upload 3.75mpbs

 

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9 REPLIES 9
raychow88
Level 3
Level 3
‎25-05-2019 12:40 AM

after doing some research from the past thread 

i changing my wifi channel and i get the result below

31mbps download

25mbps upload

But from the plans i signing for(NBN100) this speed is no impressing at all.

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Riezl
Moderator Moderator
Moderator
‎26-05-2019 03:28 PM

Hi @raychow88,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

As per checking, the installation of your NBN service is still not completed and our Provisioning Team has coordinated the matter with NBN Co.

 

We'd like to make sure that the order must be completed first before we proceed with troubleshooting the speed issue.

 

We are expecting to receive a new feedback from NBN Co. anytime between now and Tuesday, 28/May/2019.

 

We'll monitor this and will provide an update where possible. Thank you.

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raychow88
Level 3
Level 3
‎27-05-2019 05:03 PM

HI @Riezl 

Any futher update?

 

Best regard

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Ahra_G
Moderator Moderator
Moderator
‎27-05-2019 05:05 PM

Hi @raychow88, 

 

The installation of your NBN service has now been completed. 

 

Kindly test your connection and please do let us know how it goes. 

 

 

Regards, 

Ahra_G

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raychow88
Level 3
Level 3
‎27-05-2019 05:18 PM

hi @Ahra_G 

Speed was surf between 20 ~30 mbps.

 

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Ahra_G
Moderator Moderator
Moderator
‎27-05-2019 05:52 PM

I understand, @raychow88. 

 

I've seen your recent interaction with one of our Chat support specialists. A call back from our Technical Team has been organised for tomorrow in order to perform troubleshooting and determine any underlying cause of the speed performance issue. 

 

May I know your most convenient time to receive a call? 

 

 

Thanks! 

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raychow88
Level 3
Level 3
‎27-05-2019 06:48 PM

anytime

 

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Ahra_G
Moderator Moderator
Moderator
‎27-05-2019 08:39 PM

Hello @raychow88, 

 

I have organised a contact to be made tomorrow, 28 May between 10AM - 11AM AEST. 

 

Feel free to let me know should you have further queries. 

 

 

Regards,

Ahra_G

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Ahra_G
Moderator Moderator
Moderator
‎28-05-2019 04:34 PM

Hi @raychow88, 

 

I believe that you have been contacted and assisted by a member of our Technical Team. Based on the troubleshooting performed, interference plays a big part on the performance connection issue.

 

I recommend having a read of these TPG Community articles which can help you with this issue:

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers! 

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