lights on DSL AND INTERNET on modem not showing

[modd1994]

I unplugged the modem to move furnitue now the internet and DSL lights wont come on

[Ahra_G]

Hi @modd1994, 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

I've managed to locate your account and recent update indicated that a tech visit has been proposed on 19 October 2021 between 8:00 AM - 12:00 PM. Please confirm via the SMS sent by our Engineering team if you approve of the sched or if you wish to get another date. 

Feel free to let us know should you require further assistance. 

Regards,

Ahra_G