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<myName>@tpgi.com.au email address couldn't be found only @tpg.com.au

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Level 1

Hi 

Since 16/10 /2020 <myName>@tpgi.com.au email address couldn't be found only <myName>@tpg.com.au is reachable 

we use email domain extension tpgi.com.au  for 10 years .Is it decomisioned now ? 

do we need to use only tpg.com.au now and notify all our contacts ?

Do I need to reconfigure something to get back my original email with the tpgi.com.au ending for it to work again. 

tpg.email.jpg

 

Thanks for any support 

1 REPLY 1
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Moderator

Hi @lejallec 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our Tech team. The case has been raised to our Postmasters for further investigation and updates will be given as soon as it becomes available.

 

Stay safe,

BasilDV