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mobile

Level 1

I have a problem.

Last year I changed over to TPG from Optus

Iasked for my mobile number to be the same.

NOW I FIND if someone tries to ring me on my old original number 04xxxxxx that is ok.

If I try to send a text to someone another number 041xxxxxx comes up.

What is wrong? It is very frustrating I am missing out on communicating with family and friends. The only way they receive my text is if I answer one from them.

They see this number and dont open it.

PLEASE PLEASE WHAT IS GOING ON!!!

1 REPLY 1
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Moderator

Hi @lynetteh45,

 

Welcome to TPG Community!
 

We've edited your post as it contains your personal number which may used to compromise your account security. Please avoid posting any personal information on a public thread.

 

We were able to locate your account and understand that you were able to discuss the concern with our Mobile tech team. They've guided you to change the number on your phone settings and the correct number is now visible.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV