I just moved my home. I have already called TPG to move the NBN service 3 weeks ago. My house doesn't have the NBN connection. I rang TPG customer service to ask NBN technician come to my house, but not yet came until today.
We apologise for the inconvenience this has caused you.
I've managed to locate your account using your Community details and recent update indicated that a member of our Accounts Team has assisted you with the relocation of your service.
As advised, the officer will be in touch once the transfer order has been successfully lodged on our end.
Feel free to reach out to us again should you require further assistance.