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my download speeds has halved in a week (FTTP)

Level 1a

Hello

 

I have FTTP and pay for the 100mbs plan. I have only moved into new home for 2 x weeks when I 1st connected to NBN box speeds where going in high 90mbs even in my back room via wifi. But now the speeds have dropped even doing a speedtest next to modem im only getting highest 40mbs.

 

I have tried re starting the modem, doing a hard reset of modem & NBN box and still the same speeds.

 

I am hoping someone in the TPG community can help me out.

 

Thank you.

1 REPLY 1
Highlighted
Moderator

Hi @Hellyeah101,

 

Welcome to TPG Community!

 

We tried to locate your account using your community details, but failed to find a match.

 

Are you using a WiFi connection to test the speed or did you try to use a Wired connection as well? We've created a community article which will guide you with some troubleshooting. Check this link.

 

If you are still getting a slow speed via Wired, please let us know and shoot me a PM with your TPG username or customer ID number.

 

How to send a PM? Click here.

 

Kind regards,

BasilDV