Hi @alexlai0808
We were able to locate your account using your community details and tested the line.
We've detected a possible fault within the copper network, which needs to be investigated by our Engineering team.
This has been raised and an assigned Engineer will be in touch with you via SMS or phone call using the number that we have on file within 24 to 48 hours.
If you need further assistance, please let us know.
BasilDV
