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nbn keep on disconnect

Moderator

Thank you for sending your details, @waiho2722. I will arrange a call from our Tech team today around 10:30 AM. We need you to be on the premises to help them with some troubleshooting to resolve the issue.

 

Kind regards,

Highlighted
Level 3
im sorry for my harsh feedback this time, but seriously are you guys even trying to fix the issue of my current internet? i have been paying for 6 months now, and the connection have never even been above average, please check the last time i contacted you guys regarding the network issue and here i am again with no **ing light blinking AGAIN!!!! YES!!!! I MEAN AGAIN!!!!!! I want this fix now!!!!! or else i will cancel the auto debit with any mean i can and you won’t be receiving a single penny from me ever again. best internet provider in sydney my ass! you internet connection are even worse than my phone running on 3G! i want this fix! you got all my contact detail and im available everyday after 6pm. dont ever call me to run diagnosis on my own ever again! you asked me to do this multiple times already and obviously you are not fixing my issue here EVERY SINGLE TIME!
Moderator

We apologise for the inconvenience this issue is causing you and we'd like to help check what can be done to turn this experience around, @waiho2722.

 

We'll have a senior technical specialist contact you after 6PM NSW Time today to discuss the progression of the case.

Moderator

Hi @waiho2722


I can see that one of our technicians has tried to get in touch however it appears that you missed the call.

 

Please let us know your best contact time and we'll rearrange this for you. 

 

Cheers, 

Level 3
already pm you a contact number and time
Moderator

Thanks @waiho2722!

 

I've now rearranged a call tonight between 6:00pm - 7:00pm.

 

Please let us know should you need further assistance. 

 

Moderator

Hi @waiho2722

 

Our technician has tried to ring you both on the mobile and landline number on file, but we are not able to reach you. Kindly let us know your best preferred time for the call.

Level 3
please call the number again today after 6pm
Moderator

Got it @waiho2722

 

I've rearranged the call for you tonight between 6pm - 7pm. 

 

Feel free to let us know should you need further assistance.

 

Cheers, 

Moderator

Hi @waiho2722,

 

I can see that one of our technicians tried to call you earlier unfortunately still no avail.

 

 

Regards,