Thank you for sending your details, @waiho2722. I will arrange a call from our Tech team today around 10:30 AM. We need you to be on the premises to help them with some troubleshooting to resolve the issue.
We apologise for the inconvenience this issue is causing you and we'd like to help check what can be done to turn this experience around, @waiho2722.
We'll have a senior technical specialist contact you after 6PM NSW Time today to discuss the progression of the case.
I can see that one of our technicians has tried to get in touch however it appears that you missed the call.
Please let us know your best contact time and we'll rearrange this for you.