nbn speed not as promised

[chlindley52]

Recently ungraded to the FTTN50 plan which advertised to have a typical evening download speed of about 44mbs dont know what during the day...stupidly i thought more... any way have done the speed test over the last three nights ... 17.5.....17.0.....16.2..... and during the mornings somewhere in the low twenties.

Very unhappy TPG!! so rang their contact number 131423 just went around and around in circles suggesting i get on the website. Eventually hung up.

I am not very tech savvy i just want to plug things in and expect them to work

They have not delivered their product as promised.

Been a customer since 2016

What can I do?  help!

[Riezl]

Hi @chlindley52,

Welcome to TPG Community!

We have located the account using your community details.

We have checked the status of your service and we are not detecting any fault on the line or network at the moment.

If you are connecting all your devices via Wi-Fi, we recommend having a read of these community articles, which may help in improving the performance of the wireless connectivity.

Easy Steps to Improve Wi-Fi Connection In Your Home

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

Wireless Channel on your modem - what is it and why should I change it?

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

How to test your wireless connection using a Speedtest App

https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speed...

 
Otherwise, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you and address this speed issue.

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community